Customer service

PRE SALES

PRE SALES PRE SALES

Provide appropriate guidance and complete set of machine information according to customers’ development needs.

On-the-spot visit to JOWUEY factory

Cutting programme consulting

All series of machine data

Inspection with the same area customers

Machine import process guide

Customer feedback

IN SALE

IN SALE IN SALE

Draw up plan of develop solutions based on feasibility and industry development needs in the region.

Order delivery query

Machine water, electrical and gas planning

Remote installation guidance

On-site installation guidance

Machine operating guidelines and training

Machine maintenance guidance

AFTER SALE

AFTER SALE AFTER SALE

Provide more installing information of laser machines, convenient for customers to assemble.

Installing videos

Online fault declaration

2-year whole machine warranty

Remote repair guidance

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